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Questions our customers often ask us

Cancellation
  • Can I cancel my booking?
  • Are Spabreaks.com bookings refundable?
  • If I wish to cancel my booking can I get a credit note?
Booking
  • How do I make a booking?
  • Do all guests have to book the same package on a booking?
  • How old do I need to be to enjoy a treatment at a spa?
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Voucher/Credit Note/Loyalty Voucher
  • How long are Spabreaks.com gift vouchers valid for?
  • How long is a Spabreaks.com credit note valid for?
  • How do I redeem my Spabreaks.com credit note?
View all 19
Amendment
  • Can I add information to my booking regarding my dietary requirements and allergies?
  • Can I amend the date of my booking?
  • Can I amend the number of guests travelling on my booking?
View all 6
Medical Conditions/Pregnancy
  • Can I add information to my booking regarding medical conditions?
  • Can I add information to my booking regarding my pregnancy?
  • Can I add information to my booking regarding my Chemotherapy/Radiotherapy treatment?
View all 5
My Account
  • Can you tell me more about the Spabreaks.com Loyalty Scheme?
  • I can't seem to access MyAccount or create a new one
  • I can't add my voucher to MyAccount
View all 4
Treatment Times
  • How do I book/confirm the treatment times on my booking?
  • Can I amend the treatment choices of my booking?
  • Can I amend the treatment times of my booking?
Customer Relations
  • I want to make a complaint about my spa experience?

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