Your credit note is valid for 12 months from the date of issue, giving you plenty of time to plan your next spa escape. You can redeem it for any experience listed on our website, at any venue, for a future travel date - subject to availability.

Just make sure to redeem your credit note before it expires, even if your chosen travel date is later. Please note: credit notes cannot be extended beyond their expiry date.

We’re Here When You Need Us

If you have any questions or need and further support, please contact us via...

 

• Phone: 0800 043 6600
• Webchat: Available on our website

 

Whatever you need, we’re just a click or call away.