Sharing Feedback or Raising a Concern
We’re committed to making every experience the best it can be. If you’d like to share feedback or raise a concern about our service or your visit to the spa or hotel, please contact our Customer Relations Team in writing at:

customer.relations@spabreaks.com

To help us look into things swiftly, please include:

• Your booking reference
• A clear description of the issue
• Any relevant photographs or documents

You’ll receive a personal acknowledgement from one of our team members, and we’ll aim to resolve your concern within 28 days.

We’re here to listen - and we’ll do our very best to make things right with care and clarity.